Shipping and Refund Policy
Returns & Refunds
Unopened products in their original condition may be returned within 7 days of delivery. Customers are responsible for return shipping costs. Refunds are issued once the returned item has been received and inspected.
If we have sent the wrong item or there is a fault with your order, we will provide a full refund and cover the cost of return shipping.
Shipping Policy
a. Our shipping rates within whole New Zealand are as follow:
Auckland: 1-2 Working days $5.99 Per order Delivery included on orders over $250
North Island: 2-3 Working days $7.99 Per order Delivery included on orders over $250
South Island: 2-4 Working days $11.99 Per order Delivery included on orders over $250
Waiheke Island: 2-4 Working days $11.99 Per order Delivery included on orders over $250
Please allow an extra 1-2 days for rural deliveries
a1. Delivery to other islands, including but not limited to Great Barrier Island, Kapiti Island, Stewart Island, and Chatham Islands, is not available.
b. If you exceed standard shipping rate, we will contact you.
whiskeyonline may withhold the right to deliver the Products to the Customer for any reason whatsoever (including, without limitation, location).
whiskeyonline shall not be liable for any failure to deliver within a reasonable time whether the delay is due to causes beyond the control of whiskeyOnline or otherwise.