Shipping and Refund Policy


If the merchant has sent the incorrect order of fulfilled the order in error at no fault of the cardholder then a full refund is required to be offered to the cardholder and the return of goods is the merchants responsibility and cost. 

Shipping Policy

a. Our shipping rates within whole New Zealand are as follow:

Auckland:       2-4 Working days $6.99 Per order

North Island:  2-5 Working days $6.99 Per order

South Island:  3-5 Working days $9.99  Per order  

***Please allow an extra 1-2 days for rural deliveries***

ii. Chatham Island (12bottle max): $14.99
iii. Stewart Island (12bottle max): $14.99
iv. Waiheke Island (12bottle max): $14.99

b. If you exceed standard shipping rate, we will contact you.

whiskeyonline may withhold the right to deliver the Products to the Customer for any reason whatsoever (including, without limitation, location).

whiskeyonline shall not be liable for any failure to deliver within a reasonable time whether the delay is due to causes beyond the control of whiskeyOnline or otherwise.